TERMS OF SERVICE

Maverw™ is owned and operated by Hangzhou Xiangchong Technology Co., Ltd. | Legal Representative: Liu Hui | Email: service@maverw.com | Phone: +86 17324685724
Business Address: Room 2602, Comprehensive Building No. 1, Shenjiadian Community, Yuhang Subdistrict, Yuhang District, Hangzhou City, Zhejiang Province

Scope of These Terms

These Terms of Service govern store-related interactions through Maverw™, including product information, submission and administration of orders, fulfillment, transportation support, returns, refunds, and customer service.

These Terms should be read together with the other policies available on the Maverw™ website.

Store Operator

Maverw™ is operated by:

Hangzhou Xiangchong Technology Co., Ltd.

Legal Representative: Liu Hui
Email: service@maverw.com
Phone: +86 17324685724
Business Address: Room 2602, Comprehensive Building No. 1, Shenjiadian Community, Yuhang Subdistrict, Yuhang District, Hangzhou City, Zhejiang Province

Product Information

We aim to provide clear and reasonably accurate product information.

A product page may include photographs, materials, measurements, functional characteristics, intended uses, compatibility information, included components, and other relevant specifications.

Customers should review the applicable product information before submitting an order.

Product Variations

Minor differences may occur because of photography, lighting, screen settings, packaging updates, manufacturing batches, or manual measurement.

A minor variation that does not materially alter the essential characteristics or intended function of an item does not automatically mean that the product is inconsistent with its description.

Product Availability

Product availability may change.

Displaying a product on the website does not guarantee that it will remain available indefinitely.

If a product cannot reasonably be fulfilled because availability changes, the matter will be reviewed and an appropriate solution provided.

Customer Information

Customers should provide accurate recipient, contact, and delivery information.

If information needs to be corrected, contact:

service@maverw.com
+86 17324685724

Whether a requested correction or change can be completed depends on the current preparation and dispatch status.

Order Review

An order may be reviewed where reasonably necessary because of product unavailability, obvious listing errors, technical problems, suspected fraudulent activity, delivery restrictions, legal restrictions, or circumstances making fulfillment objectively impracticable.

This provision is not intended to eliminate legitimate customer rights or avoid reasonable store responsibilities.

Transportation

Orders require preparation before dispatch.

After dispatch, estimated transportation time is generally 3–7 business days.

Transportation may be affected by destination, carrier operations, public holidays, customs procedures where applicable, severe weather, or other circumstances outside reasonable operational control.

Delivery Concerns

Where tracking is available, tracking information should become available after dispatch.

If a package appears materially delayed, lost, damaged in transportation, or cannot reasonably be located, customer support should be contacted.

Relevant tracking information and other circumstances may be reviewed before an appropriate resolution is determined.

Returns

Eligible products may be returned within 30 calendar days after delivery.

Customers should obtain appropriate return instructions before sending any product.

The public company address displayed on the website is not automatically the return destination for every order.

Preference-Based Returns

For an eligible preference-based return involving a correctly supplied and non-defective product, return transportation costs may be the customer's responsibility.

Additional conditions are explained in the Return Policy.

Damaged, Defective, or Incorrect Products

Customers should contact us when a product arrives damaged, defective, incorrect, incomplete, or materially inconsistent with its description.

We may request reasonable information needed to review the issue.

Depending on the circumstances, an appropriate solution may include replacement, return arrangements, refund, or another corrective measure.

Refund Standard

Approved refunds are generally completed within 7–10 business days after the applicable review and approval process.

Customer Support Standard

Customer service requests are normally reviewed and responded to within 3 business days.

Email: service@maverw.com
Phone: +86 17324685724

Intellectual Property

Unless otherwise stated, the Maverw™ name, logo, original website content, graphics, visual elements, page layouts, and other protected materials may be subject to applicable intellectual property rights.

Website access does not transfer ownership of these rights.

Proper Use of Store Services

Visitors and customers must not intentionally commit fraud, provide deliberately false information, attempt unauthorized access, introduce harmful software, interfere with website security, impersonate another person without authority, deliberately misuse return procedures, or use store services unlawfully.

Legitimate complaints, reasonable return requests, and genuine delivery concerns are not considered misuse merely because they involve a dispute or service problem.

External Operational Providers

Certain store functions may rely on independent providers supporting hosting, technical infrastructure, fulfillment, transportation, communications, security, or related services.

The use of external providers does not prevent us from reviewing legitimate customer concerns connected with Maverw™ operations.

Applicable Consumer Rights

Nothing in these Terms is intended to exclude rights or responsibilities that cannot lawfully be excluded.

Core Store Standards

The principal Maverw™ operational standards are:

Return Window: 30 calendar days after delivery
Refund Timeframe: 7–10 business days after applicable review and approval
Transportation Estimate: 3–7 business days after dispatch
Customer Support Handling: Within 3 business days

Changes to These Terms

These Terms may be updated where reasonably necessary to reflect changes in website functionality, operational procedures, store practices, or applicable requirements.

Contact

Company: Hangzhou Xiangchong Technology Co., Ltd.
Legal Representative: Liu Hui
Email: service@maverw.com
Phone: +86 17324685724