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Maverw™ is owned and operated by Hangzhou Xiangchong Technology Co., Ltd. | Legal Representative: Liu Hui | Email: service@maverw.com | Phone: +86 17324685724
Business Address: Room 2602, Comprehensive Building No. 1, Shenjiadian Community, Yuhang Subdistrict, Yuhang District, Hangzhou City, Zhejiang Province
Frequently Asked Questions
Who operates Maverw™?
Maverw™ is owned and operated by Hangzhou Xiangchong Technology Co., Ltd.
The legal representative of the company is Liu Hui.
How can I contact Maverw™?
Email: service@maverw.com
Phone: +86 17324685724
Customer service requests are normally reviewed and responded to within 3 business days.
What should I include when contacting customer support?
For order-related questions, please include the applicable order number.
For product-condition concerns, describe the issue clearly and provide photographs or video where reasonably useful.
What is the normal transportation timeframe?
Estimated transportation time is generally 3–7 business days after dispatch.
The transportation period begins after dispatch.
Does the transportation estimate include preparation before dispatch?
No.
The 3–7 business day estimate refers to carrier transportation after dispatch.
Preparation occurs before an order is transferred to the applicable carrier.
Can transportation take longer?
Yes.
Carrier capacity, delivery destination, public holidays, severe weather, customs procedures where applicable, regional disruption, or incorrect recipient information may affect delivery.
Will tracking information be available?
Where tracking is available for the applicable delivery service, tracking information should become available after dispatch.
Carrier systems may require additional time before the first event appears.
What if tracking does not update?
Contact service@maverw.com or +86 17324685724 and provide the order number and available tracking information.
We may review the carrier record and other relevant circumstances.
What happens if tracking says delivered but the parcel cannot be located?
First check the delivery area, mailbox or parcel location, household members, reception desk, building management, parcel locker, carrier notices, and other reasonable secure locations.
If the parcel remains unavailable, contact us.
A delivery scan will be considered during the review but will not automatically prevent a reasonable customer inquiry.
How long do I have to request an eligible return?
Eligible items may be returned within 30 calendar days after delivery.
How do I request a return?
Contact:
Email: service@maverw.com
Phone: +86 17324685724
Please provide your order number, the product involved, the reason for the request, and relevant supporting information.
Can I send the return directly to the company address?
Do not automatically send products to the public business address.
The displayed address identifies the legal operator of Maverw™ but may not be the applicable return facility for a particular order.
Return instructions will be provided after an eligible request is reviewed.
Who is responsible for return transportation costs?
For an eligible preference-based return involving a correctly supplied and non-defective product, return transportation costs may be the customer's responsibility.
If a product arrives damaged, defective, incorrect, or materially inconsistent with its description, the customer will not be required to bear additional return transportation costs solely to correct that issue.
How long does an approved refund take?
Approved refunds are generally completed within 7–10 business days after the applicable review and approval process.
What if the product arrives damaged?
Contact service@maverw.com or +86 17324685724 promptly.
Provide the relevant order information and describe the condition of the product.
What happens if I receive an incorrect item?
Contact our support team.
Once the issue is reviewed, an appropriate solution may include replacement, return arrangements, refund, or another reasonable corrective measure.
Can I request a change or cancellation?
Contact us as soon as possible.
Whether the request can be completed depends on the actual preparation and dispatch status of the order.
Can product appearance vary slightly?
Minor differences may occur because of lighting, screens, photography, measurement methods, packaging changes, or manufacturing batches.
A material difference should be reported to customer support.
How quickly does customer support respond?
Customer service requests are normally reviewed and responded to within 3 business days.
Where can I read the full store rules?
Additional details are available in the Shipping Policy, Return Policy, Privacy Policy, Terms of Service, and Terms of Use.