PRIVACY POLICY

Maverw™ is owned and operated by Hangzhou Xiangchong Technology Co., Ltd. | Legal Representative: Liu Hui | Email: service@maverw.com | Phone: +86 17324685724
Business Address: Room 2602, Comprehensive Building No. 1, Shenjiadian Community, Yuhang Subdistrict, Yuhang District, Hangzhou City, Zhejiang Province

Purpose of This Privacy Policy

This Privacy Policy explains how Maverw™, operated by Hangzhou Xiangchong Technology Co., Ltd., may handle information associated with website visits, orders, deliveries, returns, refunds, customer support communications, and other interactions with our store.

We aim to handle information only where reasonably necessary for legitimate store operations, customer support, security, website functionality, recordkeeping, and applicable legal obligations.

Information You May Provide

Depending on how you interact with Maverw™, information may include your name, email address, telephone number, delivery address, contact information, order reference, product-related information, tracking information, return information, refund records, and customer support correspondence.

Customers should avoid sending unnecessary confidential information through ordinary customer support communications.

Information Generated Through Website Use

Technical information may be generated automatically when visitors use the website.

This information may include device type, browser type, operating system, Internet Protocol address, page activity, referring page information, timestamps, cookie-related information, security signals, and approximate location derived from technical network information.

How Information May Be Used

Personal information may be used to administer orders, arrange fulfillment, support delivery, provide tracking assistance, respond to customer inquiries, review return requests, administer approved refunds, investigate damaged or incorrect products, maintain customer service records, protect website security, prevent fraud or misuse, improve website performance, maintain appropriate business records, and satisfy applicable legal obligations.

Cookies and Similar Technologies

Maverw™ may use cookies or similar technologies that support website functionality, session continuity, security, preferences, analytics, and performance.

Some technologies may be necessary for normal website operation.

Visitors may be able to control certain technologies through browser settings or available website privacy controls.

Restricting technologies required for website functionality may affect certain features.

Operational Service Providers

We may work with third-party providers that support legitimate store functions, including website infrastructure, hosting, fulfillment, transportation, customer communications, data storage, analytics, security, and professional services.

Information should be made available to such providers only where reasonably necessary for the applicable operational purpose or otherwise permitted by law.

Delivery Information

Information reasonably required to prepare, transport, track, deliver, or investigate a shipment may be shared with fulfillment facilities, carriers, or other relevant logistics providers.

Legal and Security Disclosures

Information may be disclosed where reasonably necessary to comply with applicable law, respond to a valid legal request, protect legal rights, investigate suspected fraud, protect customers or other parties, address security concerns, or respond to legitimate regulatory requirements.

Information Retention

Information may be retained for as long as reasonably necessary for customer service, legitimate business records, dispute resolution, fraud prevention, website security, or applicable legal obligations.

Information that is no longer reasonably required may be deleted, anonymized, or otherwise handled according to applicable requirements.

Information Security

We use reasonable organizational, administrative, and technical measures intended to reduce the risk of unauthorized access, alteration, loss, misuse, or disclosure.

No internet-connected system can guarantee absolute security.

Visitors should also take reasonable care when using shared devices, public networks, or shared communication accounts.

International Operations

Online retail operations may involve technical, fulfillment, logistics, or service providers located in different jurisdictions.

Information may therefore be processed outside a visitor's country or region where reasonably necessary and permitted by applicable requirements.

Your Privacy Choices

Depending on applicable law, individuals may have rights concerning access, correction, deletion, restriction, objection, portability, or withdrawal of consent where relevant.

Privacy-related requests may be submitted to:

Email: service@maverw.com
Phone: +86 17324685724

Reasonable information may be requested to verify the identity or authority of the requester before certain privacy requests are completed.

Children's Information

Maverw™ is not intended to knowingly collect children's personal information where applicable law requires authorization that has not been obtained.

If such circumstances are identified, reasonable steps may be taken.

External Websites

The website may include links to independently operated websites or services.

Those services maintain their own privacy practices and policies.

Visitors should review the applicable information before providing information directly to an external service.

Customer Support Records

Customer service correspondence may be retained where reasonably necessary to resolve inquiries, maintain service history, address disputes, prevent abuse, or satisfy applicable recordkeeping obligations.

Normal customer support requests are reviewed and responded to within 3 business days.

Privacy Policy Changes

We may update this Privacy Policy when our technology, operational practices, customer service procedures, or applicable requirements change.

Privacy Contact Record

Brand: Maverw™
Company: Hangzhou Xiangchong Technology Co., Ltd.
Legal Representative: Liu Hui
Business Address: Room 2602, Comprehensive Building No. 1, Shenjiadian Community, Yuhang Subdistrict, Yuhang District, Hangzhou City, Zhejiang Province
Email: service@maverw.com
Phone: +86 17324685724