SHIPPING POLICY

Maverw™ is owned and operated by Hangzhou Xiangchong Technology Co., Ltd. | Legal Representative: Liu Hui | Email: service@maverw.com | Phone: +86 17324685724
Business Address: Room 2602, Comprehensive Building No. 1, Shenjiadian Community, Yuhang Subdistrict, Yuhang District, Hangzhou City, Zhejiang Province

Shipping Overview

This Shipping Policy explains the principal procedures relating to order preparation, dispatch, estimated transportation, tracking, delivery exceptions, address accuracy, lost shipments, and transportation-related support.

Preparation Before Dispatch

Orders require preparation before they are transferred to a carrier.

A single universal preparation period has not been specified for all Maverw™ products.

Where a particular item requires an unusual preparation arrangement, relevant information should be communicated where appropriate.

The transportation timeframe stated below begins after dispatch.

Estimated Transportation Time

Estimated transportation time is generally:

3–7 business days after dispatch

This timeframe is an estimate for carrier transportation and is not an unconditional guarantee of arrival on a particular date.

Circumstances Affecting Delivery

Transportation may be affected by destination, carrier capacity, local delivery conditions, public holidays, severe weather, customs procedures where applicable, regional disruption, incomplete recipient details, incorrect addresses, or other circumstances outside reasonable operational control.

Fulfillment Location

Orders may be fulfilled using different facilities or logistics resources depending on product availability, destination, and operational requirements.

The publicly displayed business address of Hangzhou Xiangchong Technology Co., Ltd. identifies the legal company operating Maverw™.

It should not be interpreted as a representation that every order is physically dispatched from that address.

Shipping Charges

Where a shipping charge applies, the applicable shipping information should be displayed before the order is submitted.

Any promotional shipping arrangement should operate according to the conditions presented with the applicable offer.

Dispatch and Tracking

Where tracking is available, relevant tracking information should become available after dispatch.

Carrier systems may require additional time before the first visible tracking event appears.

A brief delay in tracking activation does not necessarily mean that the shipment has failed to enter the carrier network.

Tracking Questions

For tracking assistance:

Email: service@maverw.com
Phone: +86 17324685724

Please provide the applicable order number and available tracking information.

Customer service requests are normally reviewed and responded to within 3 business days.

Delayed Shipments

Where a shipment materially exceeds its estimated transportation window, we may review carrier tracking, destination information, address information, known transportation disruption, and other relevant circumstances.

Additional investigation may be undertaken where reasonably necessary.

Lost Packages

If available information reasonably indicates that a package has been lost, we will review the circumstances and determine an appropriate solution.

Depending on the circumstances, the solution may include replacement, refund, or another reasonable remedy.

Transfer of a shipment to a carrier does not automatically end our responsibility to review a legitimate delivery concern.

Packages Showing as Delivered

If tracking indicates delivery but the package cannot be located, customers should first check the stated delivery area, mailbox or parcel location, household members, reception area, building management, parcel lockers, carrier notices, and other reasonable secure locations.

If the package remains unavailable, contact:

service@maverw.com
+86 17324685724

A delivery scan will be considered as part of the review but will not automatically prevent a reasonable inquiry.

Address Accuracy

Customers are responsible for providing complete and accurate delivery information.

If an address problem is discovered, contact us as soon as possible.

Whether a correction can be completed depends on the actual fulfillment and carrier status.

A change may no longer be technically possible after transportation has progressed sufficiently.

Cross-Border Transportation

Some orders may travel through cross-border logistics networks.

Where applicable, customs procedures or local import requirements may affect transportation.

We aim to describe fulfillment arrangements accurately and not create a misleading impression about an order's dispatch origin.

Products Damaged During Transportation

If an item arrives damaged, retain the product and relevant packaging where reasonably possible.

Contact:

Email: service@maverw.com
Phone: +86 17324685724

Photographs or video may be requested where reasonably useful for reviewing the damage.

Returns and Refunds

Eligible products may be returned within 30 calendar days after delivery, subject to our Return Policy.

Approved refunds are generally completed within 7–10 business days after the applicable review and approval process.

Shipping Contact Information

Brand: Maverw™
Company: Hangzhou Xiangchong Technology Co., Ltd.
Legal Representative: Liu Hui
Email: service@maverw.com
Phone: +86 17324685724
Normal Support Handling: Within 3 business days