CONTACT US

Maverw™ is owned and operated by Hangzhou Xiangchong Technology Co., Ltd. | Legal Representative: Liu Hui | Email: service@maverw.com | Phone: +86 17324685724
Business Address: Room 2602, Comprehensive Building No. 1, Shenjiadian Community, Yuhang Subdistrict, Yuhang District, Hangzhou City, Zhejiang Province

Customer Support Information

Maverw™ provides customer support for product questions, order inquiries, delivery concerns, tracking issues, return requests, refund inquiries, product-condition concerns, and general store information.

Customer Support Email: service@maverw.com
Customer Support Phone: +86 17324685724
Customer Service Availability: Email requests may be submitted at any time
Normal Customer Service Handling: Within 3 business days

No separate fixed daily live-service schedule has been provided. Requests submitted through our customer support channel are normally reviewed and responded to within 3 business days.

Preparing Your Support Request

To help us identify and review a matter efficiently, customers should provide information relevant to the request.

For an existing order, please include the order number whenever possible.

For a product concern, please identify the relevant product and clearly explain the issue.

Where the condition of a product needs to be evaluated, clear photographs or video may be requested if reasonably useful.

Customers should avoid sending confidential information that is unrelated to the support request.

Questions Before Ordering

If additional product information is needed before ordering, contact customer support and identify the relevant product.

We will make reasonable efforts to answer using information that can be supported by the product details available to us.

Existing Order Assistance

Customers who need to request a change or cancellation should contact us as soon as reasonably possible.

Whether a change can be completed depends on the actual preparation and dispatch status of the order.

Once an order has progressed sufficiently through fulfillment or carrier handling, some modifications may no longer be technically possible.

Transportation and Tracking Assistance

Estimated transportation time is generally 3–7 business days after dispatch.

If tracking remains unchanged for an unusual period, a shipment appears materially delayed, or a package cannot reasonably be located, contact:

Email: service@maverw.com
Phone: +86 17324685724

Please provide the order number and available tracking information.

Damaged, Defective, or Incorrect Items

If a product arrives damaged, defective, incorrect, incomplete, or materially inconsistent with its applicable description, contact us promptly.

Useful information may include the order number, product name, description of the issue, photographs, or video where appropriate.

We will review the available information before determining an appropriate solution.

Return Assistance

Eligible products may be returned within 30 calendar days after delivery, subject to our Return Policy.

Customers should contact us before sending any product.

The public business address shown on this website identifies Hangzhou Xiangchong Technology Co., Ltd. as the operator of Maverw™ and should not automatically be used as a return destination.

After an eligible return request has been reviewed, the appropriate return instructions and destination will be provided.

Refund Assistance

Approved refunds are generally completed within 7–10 business days after the applicable review and approval process.

If the stated period has passed and assistance is needed, contact:

service@maverw.com
+86 17324685724

Please provide the relevant order number.

Business Contact Information

Brand: Maverw™
Legal Company Name: Hangzhou Xiangchong Technology Co., Ltd.
Legal Representative: Liu Hui
Business Address: Room 2602, Comprehensive Building No. 1, Shenjiadian Community, Yuhang Subdistrict, Yuhang District, Hangzhou City, Zhejiang Province
Email: service@maverw.com
Phone: +86 17324685724
Normal Support Handling: Within 3 business days